There will be no refunds:

  • on exhibition visitor passes;
  • on buffet lunch tickets;
  • on conference dinner tickets;
  • to participants not attending coffee breaks, luncheons or evening functions included in their registration fees;
  • to participants initially registered for a paying visitor pass who subsequently receive an invitation for a free exhibition visitor pass.

Cancellation of conference delegate registrations must be notified to the ETA-FLORENCE Registration Secretariat in writing to and will be subject to the following conditions:

  • Cancellations received on or before March 9, 2020: 50% of the registration fee will be refunded. No refunds are possible thereafter.
  • Cancellations received after March 9, 2020 or no-shows: no refunds possible.

All applicable refunds will be processed after the event.  Any refunds to credit card payments may only be credited back to the original credit card, there is no possibility of refunding to an alternate card.

In case of overpayment or double payment, refund requests including valid proof of the overpayment or double payment must be made in writing and sent to the ETA-FLORENCE Registration Secretariat by e-mail no later than one month after the closure of the event.


Name Changes

Name changes are permitted. Substitutes must work for the same company as the original registrants, must be in the same registration category (or additional fees may apply) and invoicing information must stay the same. Name changes must be communicated to the ETA-FLORENCE Registration Secretariat in writing to ETA-Florence along with full contact details of the substitute.

Sharing of passes is not allowed.